Privacy Policy

1. Information We Collect

We collect personal data that you voluntarily provide during the booking process or when you contact us:

• Full name
• Email address
• Phone number
• Country of residence
• Number of guests
• Special requests or notes
• Payment information (processed securely via our payment provider — we do NOT store card details)
• Uploaded documents (optional for smoother check-in)

2. How We Use Your Information

We process your data only for purposes related to your booking:

• To confirm and manage your reservation
• To contact you about your stay, check-in, or important updates
• To process payments securely (deposit or full amount)
• To provide access to your booking page and documents
• To personalise and improve your guest experience
• To comply with local legal requirements (e.g., Greek tourism registration)

3. Document Uploads

Guests may optionally upload a photo of their ID/passport for faster check-in.

Uploaded files are:

• encrypted during transfer
• stored securely
• deleted after check-in is completed
• never shared with third parties except when legally required (e.g., tourism authorities)

4. Sharing Your Data

We do not sell or share your information for marketing.

Data is only shared with:

• Our secure payment processor
• Local authorities (only if legally required)
• Technical service providers that support our website (hosting, email services)

All third parties comply with strict GDPR requirements.

5. Your Rights (GDPR)

If you are an EU resident, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Withdraw consent
• Request a copy of your data
• Object to certain types of processing

You can contact us at any time to exercise these rights.

6. Data Retention

We keep your booking-related data only as long as necessary:

• Booking records: up to 5 years (legal requirement)
• Payment records: according to financial regulations
• Uploaded documents: deleted after check-in

7. Cookies & Tracking

Our website uses basic cookies to ensure proper functionality:

• Session cookies
• Booking progress cookies
• Analytics (anonymous)

We do not use invasive tracking or advertising cookies.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: